Gateway connection issues for some users

Resolved

Degraded performance

Started 6 months agoApril 15, 2026Lasted 1 hour 20 minutesApril 15, 20261:232:44 PMUTC

Affected

Gateway

Updates

Postmortem
April 15, 2026 at 2:44 PMUTC
Postmortem
April 15, 2026 at 2:44 PMUTC
A session counter bug incorrectly marked some users as having too many active sessions. We unblocked affected users and fixed the counter so closed sessions are counted correctly.
Resolved
April 15, 2026 at 2:44 PMUTC
Resolved
April 15, 2026 at 2:44 PMUTC
This incident has been resolved.
Investigating
April 15, 2026 at 1:23 PMUTC
Investigating
April 15, 2026 at 1:23 PMUTC
We are investigating reports of issues with connecting to the gateway.

Fluxer - Gateway connection issues for some users – Incident details