Fluxer - Email claim issues during sign-up โ€“ Incident details

All systems operational

Email claim issues during sign-up

Resolved
Degraded performance
Started 5 months agoLasted 22 minutes

Affected

API

Operational from 3:36 PM to 3:59 PM

Updates
  • Postmortem
    UTC
    Postmortem
    An email ownership change treated in-progress reservations as conflicts, blocking some account and email updates. We reordered the checks, cleared affected rate limits, and audited ownership records for stale entries.
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    A fix has been applied and we are monitoring recovery.
  • Investigating
    UTC
    Investigating
    We are investigating reports of issues with claiming or confirming email addresses during sign-up.