Fluxer - Issues with platform connectivity โ€“ Incident details

All systems operational

Issues with platform connectivity

Resolved
Degraded performance
Started 3 days agoLasted about 4 hours

Affected

API

Degraded performance from 8:05 PM to 10:02 PM, Operational from 10:02 PM to 12:01 AM

Media Proxy

Degraded performance from 8:05 PM to 10:02 PM, Operational from 10:02 PM to 12:01 AM

Gateway

Degraded performance from 8:05 PM to 10:02 PM, Operational from 10:02 PM to 12:01 AM

Client

Degraded performance from 8:05 PM to 10:02 PM, Operational from 10:02 PM to 12:01 AM

Web CDN

Degraded performance from 8:05 PM to 10:02 PM, Operational from 10:02 PM to 12:01 AM

Marketing Site

Degraded performance from 8:05 PM to 10:02 PM, Operational from 10:02 PM to 12:01 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    We're continuously monitoring the situation, and you should expect brief windows of intermittent failures and timeouts while we work to relieve the pressure on our web proxies.

    The cause is fairly specific. We have a series of nodes load balancing traffic to the main Fluxer infrastructure, which is handling everything without breaking a sweat. The problem is our web proxy layer, which is running out of memory under the unprecedented number of new WebSocket connections being established. Unfortunately, that means we don't get to show this new wave of users how stable Fluxer normally is.

    We're glad to welcome you to Fluxer, and if you'd like to support us financially, you can become a Plutonium subscriber, send a donation, or buy the Operator Pass for self-hosters once it becomes available. For now, though, you may run into intermittent issues reaching any of our web services. We're working as fast as we can. ๐Ÿƒ

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    UTC
    Update
    We are continuing to work on a fix for this incident.
  • Update
    UTC
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.