Fluxer - Issues with accessing our apps or loading images – Incident details

Experiencing partially degraded performance

Issues with accessing our apps or loading images

Resolved
Degraded performance
Started 20 days agoLasted 68 hours 57 minutes

Affected

API

Degraded performance from 6:22 PM to 6:33 PM, Operational from 6:33 PM to 6:40 PM, Degraded performance from 6:40 PM to 6:53 PM, Operational from 6:53 PM to 3:20 PM

Media Proxy

Degraded performance from 6:22 PM to 6:33 PM, Operational from 6:33 PM to 6:40 PM, Degraded performance from 6:40 PM to 6:53 PM, Operational from 6:53 PM to 3:20 PM

Gateway

Degraded performance from 6:22 PM to 6:33 PM, Operational from 6:33 PM to 6:40 PM, Degraded performance from 6:40 PM to 6:53 PM, Operational from 6:53 PM to 3:20 PM

Client

Degraded performance from 6:22 PM to 6:33 PM, Operational from 6:33 PM to 6:40 PM, Degraded performance from 6:40 PM to 6:53 PM, Operational from 6:53 PM to 3:20 PM

Web CDN

Degraded performance from 6:22 PM to 6:33 PM, Operational from 6:33 PM to 6:40 PM, Degraded performance from 6:40 PM to 6:53 PM, Operational from 6:53 PM to 3:20 PM

Marketing Site

Degraded performance from 6:22 PM to 6:33 PM, Operational from 6:33 PM to 6:40 PM, Degraded performance from 6:40 PM to 6:53 PM, Operational from 6:53 PM to 3:20 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    We're starting to recover from some unexpected service disruptions. Thanks for bearing with us! If you're still having trouble loading the app or using some of its functionality, you might just need to wait a bit longer for DNS changes to propagate. You can speed that up by flushing your computer's DNS cache or restarting your computer.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result. You may have issues connecting to voice calls.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident. User-uploaded content was subject to DMCA takedowns and our CDN provider ended up suspending our entire DNS zone within 30 minutes of them receiving them, despite giving us a 48-hour deadline to delete this user-uploaded content from the platform. We condemn this unprofessional handling by our CDN provider and apologise for the inconvenience this causes you.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.